REFUND POLICY

*All Sales Are Final*

We appreciate your business and strive to provide you with high-quality products and services. Due to the nature of our products, all sales are considered final. We do not offer refunds or exchanges unless the product you received is damaged or lost during shipping.

**Damaged or Lost Products**

In the rare event that you receive a damaged product or your order is lost during shipment, please follow these steps to request a refund:

1. Contact our customer support team within 48 hours of receiving the damaged product or, in the case of a lost shipment, within 7 days of the expected delivery date.

2. Provide clear photographic evidence of the damaged product, including the packaging, to assist us in assessing the damage.

3. If your order was lost, provide us with your order number and any relevant tracking information.

4. Our customer support team will review your request and, if eligible, process a refund or send a replacement product at our discretion.

Please note that we may require verification of the damaged product or lost shipment to process your request.

**Contact Us**

If you have any questions about our refund policy or need assistance with a damaged or lost product, please contact our customer support team at blackowl.tn@gmail.com or (731)-213-2553.

We value your satisfaction and will do our best to resolve any issues promptly and efficiently.